Page 7 - RMI Annual Report 2022
P. 7
06
Another important training area promising membership growth. Each Association is further
the RMI is addressing is the discussed in individual detail in this report.
readiness of the general
automotive aftermarket sales, The RMI continued to support members in the areas of Consumer
support, repair, maintenance, Affairs and Industrial Relations. During the year, our various teams
components manufacturing, and in the regions dealt with thousands of formal, informal telephonic
vehicle bodybuilding sectors in complaints and queries. We continued to achieve an excellent
safely supporting new energy settlement rate of more than 90% for all consumer disputes and
vehicles (NEVs). This new area complaints referred to the RMI’s various regional offices.
is an important new growth area
and one where we as an The Regulatory Compliance Department had another busy year in
organisation can add tremendous assisting RMI members navigate the often complicated waters of
value in upskilling and preparing government compliance regulations. The RMI’s aim is always to
our members for change. ensure that its members conduct their business in full compliance
with all national and international laws and regulations that pertain
On the financial front, the RMI’s to the motor industry, as well as professional standards, accepted
financials remain strong and we business practices, internal standards, as well as the RMI Code
continue to reflect surpluses. of Conduct as well and our Regulatory Compliance teams
This is despite numerous external play a crucial role in this. Our teams continued to build strong
challenges, including the economic relationships with the SABS, the National Regulator for
slowdown as a result of the Compulsory Specification (NRCS) and various other Government
pandemic, international instability, departments and played an active role, serving on various working
the electricity crisis and other committees to the benefit of our members and our industry.
socio-economic problems
experienced in our country. The As you read through this report, I hope that it is evident how
RMI Board again provided a passionate the entire RMI team is about supporting our
discount to aid our members in membership, the industry in which we operate, consumers and our
alleviating financial hardship and country as a whole. This continues to be a concerted team effort
retain them as members of the and I would like to thank everyone for their dedicated efforts in
RMI, which was very well received. working towards a better industry for all. And especially to the RMI
The organisation's income Board, our committee structures, Associations and Regions and
increased by 12.1% and the our valuable staff members without whom our Organisation would
RMI’s cash reserves have grown not exist.
substantially during the period
under review. As always, a special word of gratitude to RMI President, Jéanne
Esterhuizen, for her strong leadership and direction in our industry
We are grateful that the RMI during such demanding times.
continues to be in its strongest
financial position since inception Looking forward, our member businesses are not out of the
and our reserves have given us woods, but are making a slow recovery. As a country, we need
the financial backing to carry us real economic growth and address the scourge of corruption that
through challenging times. is undermining all aspects of our ability to develop and prosper.
From the Association’s side, we will continue to lobby in the best
The merger of the smaller interests of our members and consumers as a whole and remain
Associations for operational and fully committed to making a real and lasting difference in the
efficiency reasons delivered the industry we support and serve.
desired results. All Associations
enjoyed surpluses during the
year under review and showed
Another important training area promising membership growth. Each Association is further
the RMI is addressing is the discussed in individual detail in this report.
readiness of the general
automotive aftermarket sales, The RMI continued to support members in the areas of Consumer
support, repair, maintenance, Affairs and Industrial Relations. During the year, our various teams
components manufacturing, and in the regions dealt with thousands of formal, informal telephonic
vehicle bodybuilding sectors in complaints and queries. We continued to achieve an excellent
safely supporting new energy settlement rate of more than 90% for all consumer disputes and
vehicles (NEVs). This new area complaints referred to the RMI’s various regional offices.
is an important new growth area
and one where we as an The Regulatory Compliance Department had another busy year in
organisation can add tremendous assisting RMI members navigate the often complicated waters of
value in upskilling and preparing government compliance regulations. The RMI’s aim is always to
our members for change. ensure that its members conduct their business in full compliance
with all national and international laws and regulations that pertain
On the financial front, the RMI’s to the motor industry, as well as professional standards, accepted
financials remain strong and we business practices, internal standards, as well as the RMI Code
continue to reflect surpluses. of Conduct as well and our Regulatory Compliance teams
This is despite numerous external play a crucial role in this. Our teams continued to build strong
challenges, including the economic relationships with the SABS, the National Regulator for
slowdown as a result of the Compulsory Specification (NRCS) and various other Government
pandemic, international instability, departments and played an active role, serving on various working
the electricity crisis and other committees to the benefit of our members and our industry.
socio-economic problems
experienced in our country. The As you read through this report, I hope that it is evident how
RMI Board again provided a passionate the entire RMI team is about supporting our
discount to aid our members in membership, the industry in which we operate, consumers and our
alleviating financial hardship and country as a whole. This continues to be a concerted team effort
retain them as members of the and I would like to thank everyone for their dedicated efforts in
RMI, which was very well received. working towards a better industry for all. And especially to the RMI
The organisation's income Board, our committee structures, Associations and Regions and
increased by 12.1% and the our valuable staff members without whom our Organisation would
RMI’s cash reserves have grown not exist.
substantially during the period
under review. As always, a special word of gratitude to RMI President, Jéanne
Esterhuizen, for her strong leadership and direction in our industry
We are grateful that the RMI during such demanding times.
continues to be in its strongest
financial position since inception Looking forward, our member businesses are not out of the
and our reserves have given us woods, but are making a slow recovery. As a country, we need
the financial backing to carry us real economic growth and address the scourge of corruption that
through challenging times. is undermining all aspects of our ability to develop and prosper.
From the Association’s side, we will continue to lobby in the best
The merger of the smaller interests of our members and consumers as a whole and remain
Associations for operational and fully committed to making a real and lasting difference in the
efficiency reasons delivered the industry we support and serve.
desired results. All Associations
enjoyed surpluses during the
year under review and showed
